Front Office Supervisor FT (Elm Site)

  • Job Tracking ID: 512329-585868
  • Job Location: Escondido, CA
  • Job Level: Mid Career (2+ years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: August 04, 2017
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP

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Job Description:

Role Overview & Purpose: The Front Office Supervisor (FOS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care within a dynamic team setting.
To achieve these ends the Front Office Supervisor works to ensure a smooth workflow for clinic staff, provide excellent customer service, and support staff development by demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, Teamwork.
The Front Office Supervisor’s job responsibilities and performance expectations generally fall into the following three categories: Staff Management & Development, Front Office Administration, and Patient Care Services.
Front Office Supervisor
• Follow all safety procedures as outlined in Neighborhood Healthcare’s
Illness and Injury Prevention Plan (IIPP) and report any injuries and/or
unsafe conditions immediately.
• Maintain privacy of all patient, employee and volunteer information
and access such information only on a need to know basis for business
• Comply with all regulations regarding corporate integrity and security
obligations. Report all behaviors and/or activities that are unethical,
fraudulent, or unlawful.
• Occasionally lift and/or move up to 50 pounds. Occasionally push
and/or pull over 50 pounds. Frequently reaches above shoulder level,
bends, squats, sits, stands, stoops, kneels, twists/turns, and uses high
manual dexterity. Hearing adequate for phone work and clear
speech for staff and patient communication. Specific vision abilities
include close vision and the ability to adjust focus.

Experience and Skills:

• KNOWLEDGE: Familiar with insurance eligibility and medical
terminology. Basic understanding of electronic health record systems.
• SKILLS: Excellent time management, organizational, problem solving
and communication skills. Use of sound leadership and emotional
intelligence practices.
• ABILITY TO: Work under pressure and be flexible with changing site
needs. Work with people of all social and ethnic backgrounds and
maintain confidentiality. Able to train and manage staff in a
collaborative manner.
• High School Diploma/ GED. Two years supervisory experience
required or one year Lead or Trainer experience and successful
completion of Project LEAP.


Neighborhood Healthcare provides career opportunities, student interships and volunteer positions

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