Medical Front Office Supervisor FT (El Cajon Site)

  • Job Tracking ID: 414
  • Job Location: El Cajon, CA
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: December 15, 2017
  • Years of Experience: Any
  • Starting Date: ASAP

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Job Description:

Role Overview & Purpose: The Front Office Supervisor (FOS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care within a dynamic team setting.

To achieve these ends the Front Office Supervisor works to ensure a smooth workflow for clinic staff, provide excellent customer service, and support staff development by demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, Teamwork.

The Front Office Supervisor’s job responsibilities and performance expectations generally fall into the following three categories: Staff Management & Development, Front Office Administration, and Patient Care Services.



Performance Areas

The Front Office Supervisor nurtures employee growth and development by enabling employees to focus their efforts on patient-centered care. Example duties include, but aren’t limited to:

*Coaching, mentoring and promoting staff development as well as managing conflict and providing feedback in a timely manner.
*Supports interdepartmental and role communication through department rounds, emails and meetings.
*Works to create a culture of teamwork, engagement and patient-centered care.
*Provides sufficient coverage for front office operations including: staff scheduling, timecards, PTO requests, interviewing and selecting staff.

Patient Care Services

The Front Office Supervisor ensures that patients experience excellent patient-centered care. Example duties include, but aren’t limited to:

*Monitors and responds to Telephone Encounters (TEs) and follows up with appropriate actions.
*Responds promptly and professionally to patient concerns and finds acceptable solutions to patient inquiries.
*Ensures accurate insurance eligibility information is maintained in electronic heath records.


Front Office Administration & Support

The Front Office Supervisor promotes workflow efficiency and improves day to day clinic operations. Example duties include, but aren’t limited to:

*Monitors Providers’ schedules to ensure that appointments are scheduled according to established guidelines.
*Ensures sufficient staffing of the front office, including patient check in, check out, and phone coverage.
*Works with the Site Manager or Clinical Team Leader, to resolve day to day scheduling concerns or changes.






Experience and Skills:

Minimum Qualifications
*KNOWLEDGE: Familiar with insurance eligibility and medical terminology. Basic understanding of electronic health record systems.
*SKILLS: Excellent time management, organizational, problem solving and communication skills. Use of sound leadership and emotional intelligence practices.
*ABILITY TO: Work under pressure and be flexible with changing site needs. Work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.
Education & Experience
*High School Diploma/ GED. Two years supervisory experience required or one year Lead or Trainer experience and successful completion of Project LEAP.


Neighborhood Healthcare provides career opportunities, student interships and volunteer positions

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