Are you someone with passion, and a desire to make a difference? Do you have a drive to learn and grow your career? Are you committed to the values of compassion, generosity, integrity, teamwork and above & beyond? If you answered Yes, please keep reading.

At Neighborhood Healthcare we offer a culture where you're empowered to be amazing at work and life. Built on transparent and authentic leadership who inspire, encourage and respect you, we offer a fast-paced environment with exciting opportunities for personal and professional growth, internal advancement, and leadership and skill-based training.

Ensuring the health of our employees is as important to us as the health of our patients. Our employee benefit programs include healthcare, financial and legal services, onsite wellness programs, work-life balance and much more!

Call Center Representative FT (Rose Admin Site)

  • Job Tracking ID: 512329-662684
  • Job Location: Escondido, CA
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: December 26, 2018
  • Years of Experience: Any
  • Starting Date: ASAP

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Job Description:

Role Overview & Purpose:  The Customer Care Representative works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered customer service within a dynamic team environment.

To achieve these ends the Customer Care Representative provides excellent customer service, working in conjunction with clinic staff, by supporting patients’ administrative needs while demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, and Teamwork.

The Customer Care Representative’s job responsibilities and performance expectations generally fall into the following three categories Patient Care Services, Team Support and Enhancing patients overall care and access.


Experience and Skills:


  • General computer skills including electronic communications and multi-line phone navigation required. Familiar with medical terminology preferred. 
  • Call Center or phone operator experience preferred.
  • Familiarity with spreadsheets and databases, preferred. 
  • Bilingual (English/Arabic) required.
  • Strong communication and organizational skills, ability to interact effectively with clinic personnel, patients and diverse population.
  • Must have excellent customer service skills.

Education: High School diploma/GED required

Experience: Previous experience in health related field preferred. 


Neighborhood Healthcare provides career opportunities, student interships and volunteer positions