Are you someone with passion, and a desire to make a difference? Do you have a drive to learn and grow your career? Are you committed to the values of compassion, generosity, integrity, teamwork and above & beyond? If you answered Yes, please keep reading.

At Neighborhood Healthcare we offer a culture where you're empowered to be amazing at work and life. Built on transparent and authentic leadership who inspire, encourage and respect you, we offer a fast-paced environment with exciting opportunities for personal and professional growth, internal advancement, and leadership and skill-based training.

Ensuring the health of our employees is as important to us as the health of our patients. Our employee benefit programs include healthcare, financial and legal services, onsite wellness programs, work-life balance and much more!

Healthcare Interpreter PT (El Cajon Site)

  • Job Tracking ID: 512329-663773
  • Job Location: El Cajon, CA
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Part-Time
  • Date Updated: January 03, 2019
  • Years of Experience: Any
  • Starting Date: ASAP



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Job Description:

*Part Time Only*

Wednesday, Thursday, Friday 8:00am-5:00pm

Role Overview & Purpose: The Healthcare Interpreter works to support the mission and vision of Neighborhood Healthcare by facilitating communication between limited English speaking patients and clinic staff within a dynamic team environment. To achieve these ends the Healthcare Interpreter provides excellent customer service, supports patients’ translating needs, and manages the flow of communication to ensure comprehension while enhancing rapport between patient and Provider. The Healthcare Interpreter’s job responsibilities and performance expectations generally fall into the following three categories Patient Care Services, Clinic Administration and Cultural Competency.

 

PERFORMANCE AREAS

 

Patient Care Services:

The Healthcare Interpreter provides accurate translation services, ensuring that patients are informed and well cared for at Neighborhood Healthcare. Example duties include but aren’t limited to:
• Facilitates communication between patients and their Providers, nurses, medical assistants, lab technicians and other team members.
• Ensure patient comprehends treatment plans as described by the Provider and clarifies any discrepancies.
• Learns Provider workflow preferences and proactively reviews patient’s chart in preparation of scheduled appointments.

 

Clinical Administration

The Healthcare Interpreter provides timely patient communication and clinical documentation. Example duties include, but aren’t limited to:
• Conveys information to patients regarding treatment plans, lab results, referrals and other information within electronic health records in accordance with HIPPA standards.
• Assists with patient registration process and completion of forms.
• Requests translation services, as needed, through insurance companies.
• Assists with scheduling/rescheduling appointments.

 

 

Cultural Competency

The Healthcare Interpreter demonstrates situational awareness and emotional intelligence in Provider and patient relations. Example duties include, but aren’t limited to:
• Recognizes any potential barriers to communication including cultural differences that may impact the success of the patient experience.
• Understands the rules of cultural etiquette with respect to status, age, gender , hierarchy and socioeconomic factors.
• Is aware of changing tones and emotional content during patient encounters and takes appropriate action to clarify information and minimize misunderstandings.

Experience and Skills:

Minimum Qualifications

• KNOWLEDGE: General computer skills including electronic communications. Familiar with common medical terms and symptoms.

• SKILLS: Excellent customer service and communication skills. Bilingual English/Arabic reading and writing required. Bilingual Chaldean and/or Kurdish Preferred

• ABILITY TO: Use emotional and cultural intelligence to provide appropriate communication in English and Arabic. Work effectively in a fast paced team environment. Flexible with changing priorities. Build rapport with patients and display empathy.

 

Education & Experience

• High School Diploma/GED. Healthcare setting experience preferred. Electronic health records experience preferred. Healthcare Interpreter Certification preferred.


 

Neighborhood Healthcare provides career opportunities, student interships and volunteer positions